Well, it’s finally arrived. After months of planning, preparation, filming and editing, the Moginie James client experience has been captured in video format and launched into the blogosphere. It may not prove to be the next worldwide YouTube sensation but we like it – and we think it captures a little bit of the feeling we always try to create whenever someone comes into one of our branches or deals with a member of our team.

Of course, its Ted (our black Labrador and head of pet relations) who steals the show but there are some pretty good performances from the supporting cast. The whole filming experience was a great learning curve and proved to be a lot of fun for everyone involved - but there is a serious message behind the video too. We wanted to show what it means to work for Moginie James but also to let our customers share their own experiences of dealing with us in their own words.

All of Moginie James’s customers are unique, which means they all have different housing needs. We work with landlords who own multiple properties across the region, students and young people looking to buy or rent a property for the first time, down-sizers, up-sizers, young professionals with busy lives and retired couples who are looking for their dream home. But one thing that we find unites all of these people is that they value the importance of good customer service – something we always strive for.

Buying and selling a home can be a stressful time, with a lot of financial commitment and emotion involved and we see a major part of our job as supporting our customers through it by making the whole process as stress-free as possible. As Holly says in the video, this could be something as simple as an informal catch up with one of our sellers over tea and biscuits, a quick turnaround on some paperwork or arranging a late night viewing.

We hope you enjoy watching our client experience video. As one of the team put it this week, it’s good, but not quite as good as experiencing the real thing! Watch the video here.