Online Contract-holder account

Reserve, check, sign

Having information at your fingertips is important. That’s why our contract-holder account allows you to access information about your property or prospective property – instantly.

You can access your contract-holder account anywhere, anytime via mobile or desktop. It lets you reserve your property, complete paperwork, pay a deposit, upload documents, sign terms, and view information guides.

We’re always adding new features to give you the best experience as we develop our digital presence.

While this allows you to do things outside of office hours, it doesn’t replace a friendly voice or familiar face. Contact your local branch if you have a question or want to speak to us in person.

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YOUR ACCOUNT

Contract-holder online account

We know life isn’t 9 to 5, and it’s important to have everything easily available. Our online contract-holder account gives you account access on any device, 24/7, allowing you to reserve your property and monitor application progress. Once you’ve moved in, you can use the account to make payments, raise maintenance requests and view key documents. We’re always adding new features and improvements, so watch for future developments!

SIGN UP HERE
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Onboarding

  • Pay your holding deposit
  • Complete paperwork
  • Complete referencing
  • Add additional occupants
  • Upload ID or Proof of Residency
  • Sign Terms
  • Coming soon - pay completion or move-in funds
  • See what has been completed and signed off immediately
  • View key guides relating to renting your property
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Support in your new home

Once settled, you’ll make payments, raise maintenance requests and view documents from your online account, 24/7, to all named contract-holders. Access key guides and the document library, too. We're still available if you need to talk to us in person! Pop in or call us anytime during office hours.

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What will you get as an account holder?

  • Raise maintenance requests quickly and easily (Managed tenancies only)
  • Make payments
  • Access to occupation contract documents and compliance certificates
  • Chance to keep your contact information up to date easily
  • View Residency Benefits, including the budget planning calculator (Residency contract-holders only)
  • Continuous improvements and new features in development
SIGN UP OR LOG IN HERE

Most read advice

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Which is really cheaper – renting or buying? April 18th

Which is really cheaper – renting or buying?

For a long time, the consensus – certainly in the media – has been that owning your own home is cheaper than renting.
Making the most of small spaces: Clever tips when renting April 15th

Making the most of small spaces: Clever tips when renting

Living in a small space can present unique challenges, but with the right approach, it can also be an opportunity to get creative and maximise every inch of your home.
How will the property market be impacted by the Spring Budget? March 7th

How will the property market be impacted by the Spring Budget?

The most significant help for the property market is likely to come from a drop in the rate of inflation, which Chancellor Jeremy Hunt stated is expected to fall to its target of 2%, if not lower, within a matter of months.
How much does it actually cost to put a roof over your head in Cardiff? February 27th

How much does it actually cost to put a roof over your head in Cardiff?

We hear a lot in the news about how much properties cost, how long it would take a first-time buyer to save for a property and the ‘average income’ required to buy a property.
How to personalise your rental dwelling February 2nd

How to personalise your rental dwelling

With an increasing number of people opting to rent these days, personalising a temporary living space can help make it feel more like home.
15 things contract-holders NEED to know January 19th

15 things contract-holders NEED to know

Before you sign an occupation contract and move into a dwelling, it’s important to know exactly where you stand legally, and that your new home is going to be affordable and comfortable for however long you plan to live there.
Budget friendly ideas to ring in the New Year December 14th

Budget friendly ideas to ring in the New Year

As the New Year approaches, many of us are eager to bid farewell to the old and welcome the new with joy and excitement.
What was in the Autumn Statement to support the property market? November 23rd

What was in the Autumn Statement to support the property market?

The Chancellor of the Exchequer, Jeremy Hunt, gave his Autumn Statement on 22nd November 2023 explaining the forecasted economic growth for the future and announcing various initiatives to drive the economy forward.
Who have been the winners and losers in housing for 2023? November 17th

Who have been the winners and losers in housing for 2023?

This year has seen an ongoing cost-of-living crisis, fluctuating mortgage rates, rising rents, and the threat of falling property prices.
Is your new home safe? Safety checks to consider October 13th

Is your new home safe? Safety checks to consider

Given that the majority of our private sector housing stock was built before 1980 – over 40 years ago – one of the most important things to check when you’re buying or renting a home is that the property is safe to live in.
How HMO contract-holders can reduce their monthly costs September 20th

How HMO contract-holders can reduce their monthly costs

If you’re renting and finding it a challenge to make ends meet at the moment, you’re not alone, with the cost-of-living crisis continuing to impact affordability for much of the country many people are looking for ways to cut back on their spending and perhaps even make a little extra money.
8 savings students can make in their first term August 16th

8 savings students can make in their first term

If you’re about to start your first year at university or college, particularly if you’re going to be living away from home, this may be the first time you’ve really had to take charge of your finances.
How contract-holders can still save for a deposit when renting July 20th

How contract-holders can still save for a deposit when renting

In England (excluding London), the average age of a first-time buyer has been slowly rising over the years and has now reached just over 33.
What are the latest property price and rental trends in the UK? June 26th

What are the latest property price and rental trends in the UK?

The property market has felt like a rollercoaster over the last few years.
Finding a cost-effective dwelling to rent: 5 top tips June 19th

Finding a cost-effective dwelling to rent: 5 top tips

Annual rental growth has hit record highs this year, with the supply of available accommodation nowhere near enough to satisfy demand.
ransforming a rental dwelling into a home on a budget May 18th

ransforming a rental dwelling into a home on a budget

Renting a dwelling often comes with limitations on customisation, but that doesn't mean you can't create a warm and inviting space that feels like home.
What contract-holders should do if they can’t afford the rent April 17th

What contract-holders should do if they can’t afford the rent

If you’re a contract-holder and finding it hard to make ends meet at the moment, the first thing to know is that you’re not alone and secondly there is a lot of help available.
What support is there for contract-holders during the cost-of-living crisis? March 31st

What support is there for contract-holders during the cost-of-living crisis?

Although the rising cost of living has been hard on many people, contract-holders are often particularly affected when there’s a financial squeeze.
What impact will the March 2023 Budget have on the property market? March 16th

What impact will the March 2023 Budget have on the property market?

Despite there being some key issues in the property market at the moment, there was no direct support for the housing market at all which we were disappointed with.
Let-to-let explained March 15th

Let-to-let explained

Instead of selling your current home and buying a new one, you could look at letting out your own home and renting one that’s more suitable (let-to-let) so you’re in the location you need to be when looking at houses for sale, or until things have settled down with mortgages and you’re more confident in buying again.

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